These terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts.
Your use of the website confirms your acceptance of the terms and conditions.
Content and Liability Disclaimer
All information on this website is, to the best of our knowledge, up to date and accurate. Since facilities and prices can from time to time change, it is essential to check that they are suitable for your requirements at the time of booking.
We shall not be responsible for any errors or omissions contained in this website and reserve the right to make changes without notice. The site may provide links to other websites and/or information from independent providers of wedding services. This does not signify that we endorse or have any responsibility for the content of, or any transactions that you enter into relating to, those linked websites or with the independent providers themselves.
What information do we gather?
You may browse our web site, read articles and visit our pages without providing any personal information whatsoever. If you request a brochure, arrange a visit or contact us via the website, we require your name, title, address and email address.
We may automatically collect non-personal information about you – such as the type of Internet browsers you use or the site from which you linked to our web site. You cannot be identified from this information and it is used only to assist us in providing an effective service. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.
Secure storage of your personal information
Castle D’Evercy Weddings follows strict security procedures to safeguard your personal information from unauthorised access and improper use, accidental loss, destruction and damage. We will continue to update these measures as new technology becomes available. We will retain your information for a reasonable period or as long as the law requires.
We shall not be responsible for any errors or omissions contained in this website and reserve the right to make changes without notice. The site may provide links to other websites. This does not signify that we endorse or have any responsibility for the content of, or any transactions that you enter into relating to, those linked websites.
Information stored on your computer
To provide you with a better experience of our web site, we may store some information (commonly known as a “cookie”) on your computer or other access device. When you visit our site, we can access the cookie and will use it to improve your experience of our site. You can erase or block cookies from your computer if you want to (refer to your file management software instructions) but, if you do, you will not be able to access some of the exclusive content and features of our site. Visit www.aboutcookies.org if you want more information on this type of file.
Disclosing your information to others
If you have requested a brochure, arranged a visit or made a booking, your details will be held on our database for the purpose of administration. Your details will not be passed to any third party other than the venue and contractors associated with it unless we are legally entitled or obliged to do so (for example, if required to do so by a court order or for the prevention of fraud or other crime). Apart from as part of a sale of the assets of Castle D’Evercy Weddings we will not sell your personal information to a third party.
The Data Protection Act
Castle D’Evercy Weddings complies with the Data Protection Act 1998.
Third party sites
We are not responsible for the content, privacy policies and practices of other sites even if you access them using links from our site and recommend that you check the policy of each site you visit. Likewise, if you linked to our site from another site, we are not responsible for the content, privacy policies and practices of the owners/operators of that site.
Please read the following policy carefully before confirming your booking.
As a company we try very hard to be open and transparent in all that we do – particularly in relation to our refund and cancellation policy and other incidental charges that may sometimes be made (for example the Holding Charge).
We want you to feel that you know exactly ‘what you are letting yourselves in for’ with no hidden costs along the way. We also want to ensure that you understand our cancellation and refund policy and the costs that we will incur prior to your wedding day – so that if the unthinkable happens and you do have to cancel your special day with us you are not met with charges that you were not expecting.
You should read this guidance alongside the contract (particularly in relation to clause 3 and 5). If you are unsure of anything then please do get in touch with us prior to signing the contract.
1. Refund and Cancellation Charges
In the rush and excitement of getting engaged and finding THE venue to celebrate the most magical day of your lives couples sometimes forget that venues have to succeed commercially to protect every couples’ special day.
Selling wedding dates enables the venue to thrive and survive but these dates are time limited products with a decreasing value the nearer to the event you get.
1.1 In order to protect the venue from couples booking dates and thereby removing them from our calendar and then subsequently cancelling the date (which jeopardizes the viability of the business) we operate a scale of cancellation charges which reflects the fact that the nearer to a date you get the harder that date will be to sell (clause 3).
1.2 If you decide to cancel with less than 18 months to go before the date then you will be charged a sliding scale cancellation charge – and the contract lays out these amounts for you in full (clause 3.10).
1.3 The cancellation charge also has to cover the costs that we will have incurred up to that point. These costs will vary depending on when you cancel (clause 3 and 5) and includes such items as:
1.4 Sales commissions -; as we not a full-service venue we do not have staff on hand to show prospective couples around our gorgeous venue. When you viewed the venue , you would have been taken around by a freelance letting agent who we pay by result. This reduces the venue hire that we receive which is deducted from any refund.
1.5 Marketing and website -; this represents a proportion of the annual total for maintaining these services divided by the number of weddings held that year. This reduces the value of the venue hire that we receive which is therefore deducted from any refund.
1.6 Open day costs -; couples love to revisit after they have booked and they often need to sort out things like which bedrooms to allocate their guests. As we don’t have a full- time staff the only way we can accommodate this is to hold open days for booked couples. We hold these days twice a year (normally in March and September) and the venue is lavishly dressed for them - as if it is your wedding day in fact with styling and flowers, food and cocktails. There is a high cost associated with opening the house on these days and this reduces the value of the venue hire that we receive which is therefore deducted from any refund.
1.7 Wedding and Finance Offices and Contract writing costs -; this represents a proportion of the annual total for maintaining these services divided by the number of weddings held that year. The annual figure is variable. What doesn’t change however is that from the moment you first set eyes on Brympton House you will have the support of Jess and Darcy in the Wedding Office whilst Sara in the Finance office will oversee your contract and monitor the payment schedules. We maintain these offices for 52 weeks of the year and someone is always available to you right up to your wedding day.
1.8 General pre-wedding staffing costs -; this represents a proportion of the annual total in relation to cleaning and gardening divided by the number of weddings held that year. This cost is variable. Couples who cancel their wedding with us (and this is very very rare) will sometimes quibble about this charge. Their argument being that they only need housekeeping and gardening on the day of their event and not every day leading up to it – but a 33-acre Grade 2* listed garden and park could not be brought up to ‘wedding standard’ a day or two before an event and neither could the Grade 1 listed house. So, the fairest thing we can do is to look at this annual cost and apportion it between all the booked couples for that year. This reduces the value of the venue hire that we receive which is therefore deducted from any refund.
1.9 General pre-wedding maintenance costs -; this represents a proportion of the annual total for maintaining the house and estate divided by the number of weddings held that year. This cost is variable. This reduces the value of the venue hire that we receive which is therefore deducted from any refund.
1.10 For Deluxe Weddings you will also have to take into account the sums we have paid to your suppliers on your behalf - and the contract makes it clear that we are only acting as your agent in this regard so any refund paid to you would be minus these sums (which you might be able to recover from your suppliers directly).
Of course, in practise we are usually able to resell your wedding date to another couple (depending on when you cancel) and you would then receive all payments that you have made to us (or are due to us) minus the holding deposit of £1500 and an admin charge of £500.
If you want to reserve a date before seeing the venue in person, we are happy to do this for you (particularly if you are an overseas resident or in other exceptional circumstances). By doing so however we are removing the date from our calendar and preventing other couples from booking it – which in turn reduces our ability to sell the date if you later decide not to go ahead with the booking.
2.1 Whilst we are happy to hold dates before viewing in person, we will charge a holding fee for doing so which is refundable against the venue hire if you decide to go ahead and host your special day with us but non-refundable if you decide not to.
2.2 The non-refundable charge will cover the sales commission @ £600 for that date plus a reduced wedding and finance office fee and the cost of contract preparation (if applicable) @ £900.
You can contact our Customer Service team by calling us on 01935 862528.
· Monday – Thursday: 9:00am – 5:00pm
· Friday: 9:00am – 5:00pm
· Saturday: Closed
· Sunday: Closed